A successful omni digital delivery system provides seamless start, save, and resume cross-channel functionality throughout the lending process. Today’s customers expect banking services that offer the ability to process applications from their preferred channel (i.e., financial center, contact center, or digital directly with the institution or through third-party origination).
For instance, a prospect might begin researching and applying for a loan on a mobile device, then continue the application process and upload documents on a laptop. If they need human assistance, they can pick up the process by engaging a contact center or branch lending specialists without losing progress along the way. This provides complete transparency of events, creating a seamless customer experience across digital and human channels. That continuity increases accuracy by eliminating data rekeying by bankers and customers, reducing errors and oversights.
Unlike other solutions, ARGO Connects provides digital functionality that allows applicants to shop and compare loan options, submit loan applications, receive real-time automated decisioning and status updates, and choose fulfillment convenience options, including document upload, e-signature, and branch appointment scheduling. Paperless processing comprehensively automates document handling, removing dependencies on paper. This improves customer experience and strengthens compliance. Features include electronic document generation, electronic document management and storage integration, e-sign, document-driven workflow, and evidentiary review.
Financial institutions gain a competitive advantage by processing loans in an omni-channel delivery ecosystem with Connects. The solution provides seamless origination, decisioning, processing, and closing for all types of consumer loans, improving efficiencies and streamlining customer-to-banker collaboration.
For more information download our interview: Automating Consumer Lending across Omni Delivery Channels
